MAKING AN INTACT PRODUCT
Making an order is very simple.
You can contact us by mail at email@example.com or by whatsapp at +39351756171
All items must be returned new, unused and with the tags still attached.
Returns that do not meet the standards of our return policy will not be accepted and will be sent back to the customer.
Purchases must be returned to Donarturo within 14 days of receiving the order (Article 52 of the Consumer Code).
Returns outside of this period will only be accepted at our discretion.
Refunds will be credited to the original payment method used by the customer at the time of purchase.
Our policy does not provide for the exchange of goods . Discounted products cannot be returned and therefore are not subject to return .
In case of wrong size or if you prefer another color of the same material, simply place a new order with the desired item.
In case of exchange - shipping costs are only included in the first order.
To obtain a refund for an item that has already been delivered, it is necessary to return the product (subject to notification via email) within 1 week of receiving it. If the item does not meet our return standards, the refund will not be processed.
Please note that refunds may take up to 28 business days.
Shipping costs and customs fees are charged to the customer for each return.
RETURN A DEFECTIVE OR DAMAGED PRODUCT
In the event that the order is damaged due to transport or presents manufacturing defects, DONARTURO undertakes to replace the material under warranty without charging any other expense.
The order must be repackaged and prepared for collection. We will pay the transport costs and send the return labels that will be applied to the package.
To exercise this right, you must:
Specify and document any damage to the packaging, and send the photos to firstname.lastname@example.org, within 5 days from the date of receipt of the goods, indicating the order number, defective item and details of the defect found.