Shipping policy

Shipping costs

  • € 4,90 for orders up to € 90,00
  • free for orders over € 90,00
  • € 29.00 for orders over 9.0 kg or Extra Large

  • € 9.90 standard shipping for orders up to € 149.00
  • free for orders over € 149,00
  • € 29,00 for orders over 9,0 kg or Extra Large

USA & Canada
  • € 80,00 Standard shipping
  • € 250,00 for orders over 8,0 kg

DONARTURO always prefers Express shipments, especially for products that contain fragile materials such as ceramics. Express shipments in Italy take from 24h to 48h to reach the final destination.
Generally, the order processing times never exceed 5 working days for Italy, and 7 working days for Europe.

General information

DONARTURO avails itself of the collaboration of national couriers to carry out the deliveries of the goods; these take place at the address indicated during the order by the customer and in normal working hours, from Monday to Friday.
All goods are checked, carefully packed with custom packaging and shipped with regular invoice or transport document.
Upon shipment of the goods the customer receives a notification email with tracking number, with which to follow the shipment. Any inability to receive the goods, changes to the place of delivery or periods of absence must be immediately communicated to
In the absence of such communications, the customer will be charged for any storage costs. The goods in stock at the warehouse of the courier due to repeated impossibility of delivery remains available to the customer for a maximum of 5 working days; after this period, the order will be cancelled.
Delivery is made to the street level, near the means of transport.

Lead time

Delivery times are indicated on each product sheet; these may vary depending on the type of product ordered, availability in stock, the state of production at the time of order, the presence of holidays and depending on the place of delivery.
The total delivery times are given by the sum of the times of preparation of the chosen product with those necessary for the courier to reach the indicated destination.
The delivery days indicated are to be considered as an estimate, calculated also according to the average on the history of the previous shipments, and therefore may undergo advances or delays, for reasons not directly attributable to DONARTURO.
In case the order includes several products with different delivery times, the longest time is the proof.
Generally delivery times do not exceed 7 working days for Italy, and 10 working days for Europe.